Proactive / reactive maintenance
Proactive care
The proactive care service includes monitoring the equipment, hardware, and other components – making sure they are performing according to specifications, and removing what is broken or malfunctioning. The service includes updating drivers and firmware software. In order to guarantee constant, or at least greater availability and more robust cyber protection of the information system, the monitoring service includes sending urgent notifications about the operation of the most critical components in the 24x7x365 regime.
Proactive maintenance provides:
- Operational and technical advice.
- Proactive resolution of problems and escalations.
- Installation of new versions of drivers and operating systems.
- Documenting system state and changes.
Reactive care
Reactive care service includes maintenance of equipment and infrastructure. Its goal is to eliminate downtimes and replace defective components, if necessary.
Reactive maintenance service provides:
- Documenting changes and system condition.
- Diagnosing and troubleshooting equipment.
- Providing equipment support at the client's location.
- Replacement of defective equipment.
- Escalation process management.
- Equipment testing following repairs.
