OpenText Service Manager is an enterprise ITSM platform that can easily be extended to support non-IT business processes, providing the scalability modern organizations require. 

It is widely adopted by financial institutions, telecommunications providers, and public sector organizations, backed by OpenText's global portfolio of products and professional services. 

The platform is built on ITIL-aligned processes and workflows while remaining highly customizable to meet specific business requirements. It provides comprehensive control over assets and internal applications, supports incident and problem management, SLA monitoring, service request fulfillment, change management, and risk management. 

Its Knowledge Base and Smart Analytics capabilities further automate incident resolution and request fulfillment, significantly improving operational efficiency. 

Open Text Infrastructure