As a certified OpenText partner, Comping maintains a direct, long-standing relationship with the vendor behind Service Manager – including access to product roadmaps, technical support channels, and engineering resources. For clients, this partnership means a single accountable team that can implement, integrate, customize, and support the platform end to end, with issues escalated straight to the source when needed rather than routed through intermediaries.

Comping’s consultants hold certifications in both the process framework and the product itself – ITIL for service-management best practice, and OpenText Service Manager for hands-on platform and integration expertise. This combination means every engagement is grounded in proven ITIL discipline and executed by engineers who know the platform’s configuration, integration, and administration in depth.

Over more than three decades, Comping has delivered ITSM and ESM projects across a broad spread of industries – government and the public sector, telecommunications, wholesale, energy, manufacturing and industry, among others. This cross-sector experience means processes are mapped to real operational needs and regulatory contexts rather than to a single generic template.